Privacy Policy
Bromley Movers Privacy Policy
This Privacy Policy explains how Bromley Movers collects, uses, stores and protects personal data about its customers and prospective customers in the Bromley area. It also explains the rights individuals have under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act.
This Privacy Policy applies to all Bromley Movers customers, as well as individuals making enquiries or booking services, within the Bromley area. By using our services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
Who We Are and Scope of This Policy
Bromley Movers is a removals and related services provider operating in the Bromley area. In the context of data protection law, Bromley Movers acts as the data controller for the personal data it collects and uses in connection with the provision of its services.
This Policy covers personal data we collect in connection with quotes, bookings, removals and associated services, customer service interactions, and any other dealings you have with Bromley Movers in the Bromley area.
Personal Data We Collect
We may collect and process the following categories of personal data about you when you use our services or contact us:
Identification and contact details, such as your name, postal address, property addresses for collection and delivery, and other basic identifying information you provide to us.
Communication details, such as your preferred methods of contact and the content of communications you send to us, including enquiries, complaints or feedback.
Service and booking information, including details about your removal requirements, inventory lists you provide, property access details, preferred dates and times, and any specific instructions related to your move.
Payment and transaction information, including information necessary to process payments and records of invoices, payments made, and related transaction history. We do not store full payment card details when processed through secure payment services; only limited details required for record-keeping may be retained.
Technical and usage information, which may include information about how you interact with our website or online tools, such as pages visited and basic device information where this is collected.
Voluntary information, such as additional details you choose to provide to us to help tailor our services or respond to your questions.
How We Collect Your Personal Data
We collect personal data directly from you when you contact us by telephone, post, online forms, in person or through other communication channels to request quotes, make bookings or seek information about our services.
We may also collect data when you interact with our website or online tools, for example by submitting an enquiry form, or when you respond to customer satisfaction surveys or provide feedback about our services.
In limited cases, we may receive personal data about you from third parties, for example where an employer or letting agent arranges a move on your behalf, or where another person provides your contact details as a point of contact for a specific move. In such cases we will only use that data in accordance with this Privacy Policy and applicable law.
Lawful Basis for Processing
We process personal data only where we have a valid lawful basis under data protection law. Depending on the specific processing activity, we rely on the following lawful bases:
Contractual necessity. We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide quotes, manage your booking, carry out removals, process payments and provide customer support.
Legitimate interests. We may process personal data where it is necessary for our legitimate interests and these are not overridden by your rights and interests. This may include managing our business operations, improving our services, responding to enquiries, maintaining appropriate records, and preventing fraud or misuse of our services.
Legal obligations. We may process personal data where it is necessary to comply with legal or regulatory requirements, including taxation, accounting, record-keeping and responding to lawful requests from authorities.
Consent. Where required by law, we may rely on your consent for specific processing activities, such as certain types of marketing communications. Where we rely on consent, you may withdraw it at any time, and this will not affect the lawfulness of processing carried out before withdrawal.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide quotes, manage bookings and deliver removal and associated services you have requested.
To communicate with you about your enquiries, bookings, service updates, and any changes affecting your move.
To manage payments, invoicing, refunds and related financial records.
To handle complaints, queries and feedback, and to improve the quality and safety of our services.
To maintain internal records, including customer history, service performance and operational planning.
To meet our legal and regulatory obligations, including record-keeping and responding to lawful requests from public authorities.
Where permitted, to send you information about our services that may be of interest to you, and to manage your preferences regarding such communications.
Data Sharing and Processors
We may share your personal data with trusted third parties where necessary for the operation of our business and the delivery of our services, always in accordance with data protection law.
These third parties may include:
Service providers and subcontractors who assist in providing removal and related services, such as additional transport providers or specialist handling services.
IT and systems providers who support our website, booking systems, email and data storage, acting as data processors on our behalf and only processing data in accordance with our instructions.
Professional advisers, including accountants and legal advisers, where necessary for legitimate business purposes.
Public authorities, regulators or law enforcement agencies where we are legally required to do so or where disclosure is necessary to protect our rights or the rights of others.
Whenever we use data processors, we ensure that appropriate contracts and safeguards are in place to protect personal data, including obligations of confidentiality, security measures and restrictions on the use of personal data.
International Data Transfers
Our primary data processing activities are carried out within the United Kingdom. If we ever transfer personal data outside the United Kingdom to countries that do not provide the same level of data protection, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures required by law.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements.
In general, personal data relating to quotes, bookings and service delivery will be retained for a period that allows us to handle any queries or disputes and meet our legal obligations. Financial and transactional records may be kept for longer periods as required by tax and accounting laws.
When personal data is no longer needed for the purposes for which it was collected, we will either securely delete or anonymise it, in line with our data retention practices and applicable legal requirements.
Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures include restricting access to personal data to those employees and service providers who have a legitimate need to know, and implementing security controls in our systems and processes.
While we take reasonable steps to protect personal data, no method of transmission or storage can be guaranteed as completely secure. However, we are committed to continually reviewing and improving our security measures.
Your Data Protection Rights
Individuals whose personal data is processed by Bromley Movers have certain rights under data protection law. Subject to certain conditions and exemptions, these include:
The right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, along with information about how it is used.
The right to rectification. You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or updated.
The right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected.
The right to restrict processing. You may request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or handling an objection.
The right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, and we will stop processing unless we have compelling legitimate grounds or need to continue for legal reasons. You also have the right to object at any time to direct marketing.
The right to data portability. In some cases, you may request that we provide your personal data in a structured, commonly used and machine-readable format and that it is transmitted to another organisation where technically feasible.
Where we rely on your consent for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent is withdrawn.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights, or if you have questions or concerns about how we handle your personal data, you can contact Bromley Movers using the contact details provided on our website or in your service documentation.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed. We encourage you to contact us first so that we can seek to resolve any issues directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any significant changes will be communicated appropriately, and the most up-to-date version will always apply to your interactions with Bromley Movers.
We encourage you to review this Privacy Policy periodically so that you remain informed about how we collect, use and protect your personal data as a customer of Bromley Movers in the Bromley area.
