Terms and Conditions for Bromley Movers

These Terms and Conditions set out the basis on which Bromley Movers provides moving, clearance, transport, and related services in the United Kingdom. By making a booking, confirming a quote, or allowing our team to commence work, the customer agrees to these service terms. Please read them carefully before placing a booking, as they explain how the removal service is arranged, what payment is required, when cancellations may apply, and the limits of our responsibility.

In these terms, references to “we,” “us,” and “our” mean Bromley Movers, and references to “you” or “the customer” mean the person or business entering into the service agreement. These terms apply to domestic and commercial moving work, furniture transport, packing-related work, loading and unloading, rubbish removal, and any associated labour agreed in writing or confirmed by email, message, or booking form.

A quotation or estimate is based on the information provided by the customer and, where relevant, any inspection, inventory, photographs, or video supplied before the move. If the actual job differs from the description given, for example because access is more difficult, the volume is greater, or extra items are presented, the final charge may change in line with the revised service requirements.

Booking Process

To secure a booking with Bromley Movers, the customer should provide accurate details about the move or clearance, including collection and delivery addresses, item quantities, access conditions, preferred dates, and any special handling requirements. We may ask for further information before confirming availability. A booking is only accepted once we have issued confirmation and, where required, received any deposit or advance payment requested at the time of reservation.

Bookings may be made for a full moving day, part-day work, single-item transport, packing support, or waste clearance. The exact scope of the moving services will be set out in the quote, invoice, booking note, or agreed written communication. The customer must ensure that all information shared before the booking is complete and truthful. If material facts are omitted, such as restricted access, narrow stairways, parking constraints, dismantling needs, or heavy items, we may revise the quote, change the timing, or refuse to proceed where safe performance is not possible.

We may decline a booking if the work is outside our operational capacity, if it presents safety or legal concerns, or if the customer fails to provide reasonable cooperation. Our team may also refuse to move items that are illegal, dangerous, contaminated, improperly packaged, or likely to damage other property. The customer remains responsible for ensuring that all items handed over for transport can lawfully be moved and that any third-party permissions required for access or parking have been obtained in advance.

Payments and Charges

Unless otherwise agreed in writing, prices are based on the quotation issued before the service begins. Quotes may be fixed or estimated. A fixed price applies only to the agreed service scope and assumes the information provided was accurate. An estimate is a reasonable forecast of likely costs and may vary if the work takes longer, involves additional labour, or includes extra items. All charges are stated in pounds sterling unless another currency is expressly agreed.

Payment terms will be confirmed at the time of booking or on the invoice. We may require a deposit to reserve the date and time, especially for larger removals or peak periods. The balance may be payable before completion, on completion, or within the stated credit period for approved business accounts. We reserve the right to suspend or stop work if payment is refused, if card authorisation fails, or if the customer does not comply with agreed payment arrangements.

Late payments may result in administration charges, recovery costs, or interest to the extent permitted by law. Any bank fees, chargeback fees, or collection expenses arising from a failed or disputed payment may be added to the customer’s account where the dispute is not due to our error. Discounts, promotional prices, and waivers are only valid if confirmed in writing. No set-off or deduction may be made unless we have agreed it in advance.

Cancellations, Changes, and Delays

The customer may cancel or amend a booking, but notice must be given as early as possible. If cancellation is made a significant time before the scheduled service, we may refund any deposit in full or in part, depending on whether preparatory work has already been undertaken. If cancellation occurs close to the appointment time, or after our team has been dispatched, a cancellation fee may apply to cover lost time, staff allocation, and vehicle costs.

If the customer is not available at the agreed time, if access is not provided, or if the work cannot proceed because the agreed conditions have not been met, the booking may be treated as a late cancellation or failed attendance. In such cases, travel costs, waiting time, and any pre-arranged labour may still be chargeable. We will always try to act reasonably, but our schedule may need to be adjusted if delays are caused by traffic, weather, breakdown, road restrictions, or circumstances beyond our control.

Where a booking must be rescheduled by either party, we will use reasonable efforts to offer an alternative time. However, rescheduling remains subject to availability. If the customer requests changes to the scope of work on the day, such as additional collections, extra floors, disassembly, or removal of unexpected goods, we may revise the price or decline the additional task if it cannot be completed safely within the agreed time.

Customer Responsibilities

The customer must ensure that all goods are properly packed, unless packing has been included in the service scope. Fragile items, loose components, valuables, documents, cash, jewellery, medicines, and data storage devices should be handled separately and, where appropriate, kept by the customer. We are not responsible for items left inside drawers, appliances, boxes, or bags unless we have specifically agreed to pack and inspect them.

It is the customer’s duty to ensure that buildings, lifts, flooring, walls, and door frames are ready for moving activity. The customer should also check whether any parking permission, permits, loading bay access, building management approval, or timing restrictions are required. If any delay, penalty, or additional cost arises because such arrangements were not in place, the customer may be charged for the resulting expense or waiting time.

The customer should disclose any item that is unusually heavy, oversized, fragile, valuable, or hazardous. This includes, without limitation, pianos, safes, glass furniture, antiques, medical equipment, and items containing fuel, batteries, chemicals, or pressurised contents. We may refuse to transport such items unless they have been declared in advance and we have agreed suitable handling conditions.

Liability and Insurance

We take reasonable care when carrying out our Bromley movers service, but our liability is limited by the terms below and by applicable law. We are not responsible for pre-existing damage, normal wear and tear, hidden defects, poor packaging, or damage caused by the nature of the item itself. Where we move furniture or appliances, the customer accepts that minor scuffs or incidental marks may occur in the course of ordinary handling unless caused by our negligence.

Where we are legally liable for loss or damage, our responsibility may be limited to the repair, replacement, or reasonable cost of remedy, taking account of the age, condition, and market value of the item. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law.

Any claim for damage or loss must be reported as soon as reasonably possible and, in any event, within a reasonable time after the service has ended. The customer should keep damaged items and packaging available for inspection and provide photographs or other supporting information if requested. We may not be able to process a claim if the item has been repaired, discarded, or altered before inspection without our consent.

Waste Removal and Regulatory Compliance

Where our removal company is instructed to remove waste, the customer acknowledges that all waste handling must comply with applicable UK environmental and waste regulations. We may only collect, transport, or dispose of waste where it is lawful to do so and where the waste has been correctly described. The customer must not present prohibited, hazardous, or unlabelled waste unless it has been expressly agreed in advance and we have confirmed that it can be taken safely and lawfully.

The customer is responsible for declaring the type of waste, including household rubbish, garden waste, bulky items, electrical equipment, furniture, mixed waste, and any materials that may require separate handling. If waste is misdescribed, contaminated, or contains prohibited substances, we may refuse collection, alter the charge, or require the customer to remove the material. Any costs caused by incorrect waste description, unsafe loading, or failure to separate regulated items may be passed to the customer.

We may ask for proof of ownership, authority, or lawful disposal permission before collecting items for clearance. The customer confirms that items handed over for waste removal are either theirs to dispose of or are being removed with the lawful permission of the owner. We may refuse to remove items that appear stolen, fly-tipped, unsafe, or otherwise unsuitable for lawful disposal. Any waste transfer documentation, where required, will be completed in accordance with applicable regulations and retained as needed for compliance.

Force Majeure, Complaints, and Final Provisions

We shall not be liable for failure to perform or delay in performing our obligations where that failure results from events beyond our reasonable control. This includes severe weather, traffic disruption, accidents, fire, illness, industrial action, road closures, government restrictions, or failure of third-party systems or suppliers. In such circumstances, we may postpone the service, adjust timing, or cancel the booking with a refund of sums paid for work not carried out, subject to any non-recoverable costs already incurred.

If the customer has a complaint about a moving service, the issue should be raised promptly so that we have a fair opportunity to review the matter. We aim to handle concerns in a reasonable and proportionate way, but nothing in these terms limits the customer’s statutory rights. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

These Terms and Conditions, together with the quotation or booking confirmation, form the entire agreement between the customer and Bromley Movers for the relevant service. Any variation must be agreed in writing. The customer may not assign their rights or obligations without our consent. Our failure to enforce any part of these terms on one occasion does not waive our right to enforce it later.

Governing Law

These terms are governed by the laws of England and Wales. Any dispute arising from or connected with the services provided by Bromley Movers shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. By using our service, the customer agrees that these legal provisions apply to the agreement.

These Terms and Conditions are intended to create a fair and clear framework for the provision of house removals, transport, and waste-related services. They are designed to protect both the customer and our team by setting expectations around booking, payment, cancellation, liability, and lawful disposal. If a specific arrangement has been agreed in writing, that arrangement will apply only to the extent it does not conflict with mandatory law or these general service conditions.

By confirming a booking with Bromley Movers, the customer acknowledges that they have read, understood, and accepted these Terms and Conditions and agree to comply with them throughout the provision of the service.