Terms and Conditions

Bromley Movers Terms and Conditions of Service

These Terms and Conditions set out the basis on which Bromley Movers provides removal, relocation and associated services within the United Kingdom. By requesting a quotation, making a booking, or allowing our team to commence any work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

Client means the individual or business purchasing services from Bromley Movers.

Services means any removal, packing, loading, transportation, unloading, storage, or related services provided by Bromley Movers.

Goods means all items, furniture, belongings, equipment and other property that the Client asks Bromley Movers to move, pack, handle, store or dispose of.

Contract means the agreement between Bromley Movers and the Client for the supply of Services, incorporating these Terms and Conditions and any written quotation or confirmation of booking.

2. Scope of Services

Bromley Movers provides domestic and commercial removal and associated services within its operating area and, where agreed in advance, to other locations within the United Kingdom. The specific Services to be provided, including the addresses, dates, times and any special requirements, will be detailed in the quotation and booking confirmation.

Any additional Services requested after the booking is confirmed, or on the day of the move, will be subject to availability and may incur additional charges. Bromley Movers reserves the right to refuse to move particular items if they present a safety risk, are prohibited, or fall outside the scope of the agreed Services.

3. Quotations

All quotations are based on information supplied by the Client, including property access details, volume and nature of Goods, distance of travel, and any special requirements such as packing, dismantling or reassembly. Quotations are usually provided free of charge and are valid for the period stated on the quote or, if no period is stated, for 30 days from the date of issue.

Bromley Movers reserves the right to revise a quotation or apply additional charges if

the information provided by the Client is inaccurate or incomplete,

the Services are altered by the Client after the quotation is issued,

there are delays or events outside the control of Bromley Movers that increase the time or resources required to complete the Services,

there are unforeseen issues with access, parking, lifts or stairs at either the collection or delivery address, or

the move includes Goods or conditions that were not disclosed or reasonably apparent at the time of quotation.

4. Booking Process

A booking is only confirmed when Bromley Movers has issued written confirmation of the agreed Services, date, and pricing, and the Client has accepted these Terms and Conditions. Bromley Movers may require a deposit or full prepayment to secure the booking, which will be notified to the Client at the time of booking.

The Client is responsible for checking that all details in the booking confirmation are correct, including dates, addresses, and the scope of Services. Any errors must be reported to Bromley Movers as soon as possible.

5. Payments and Charges

All charges are stated in pounds sterling and are inclusive or exclusive of VAT as clearly indicated on the quotation or invoice. Payment terms will be stated in the quotation or booking confirmation. Unless otherwise agreed, payment must be made no later than the day of the move and before unloading is completed.

Bromley Movers accepts payment by methods notified to the Client in advance. The Client is responsible for ensuring that cleared funds are available by the due date. Bromley Movers reserves the right to withhold or suspend Services, or to retain Goods in its possession, if payment is not received as required under the Contract.

If payment is not made when due, Bromley Movers may charge interest on the outstanding amount at the statutory rate and may recover from the Client all reasonable costs and expenses incurred in pursuing payment.

6. Client Responsibilities

The Client is responsible for

ensuring that Bromley Movers has suitable access to the property, including any necessary parking permissions or permits, and covering any associated costs or fines where the Client has not provided accurate information or permissions,

packing Goods safely and appropriately where the Client has not booked a packing service,

ensuring that any appliances and equipment are properly disconnected, defrosted, drained and secured for transport,

identifying any items that are particularly fragile, valuable or require special handling, and

ensuring that no prohibited or illegal items are included in the Goods to be moved or disposed of.

The Client, or a responsible representative, must be present at the collection and delivery addresses to direct the team, sign any required documents and check that the Services have been completed as agreed.

7. Excluded and Restricted Items

Unless expressly agreed in writing, Bromley Movers will not carry or store

cash, securities, jewellery or other high-value items,

perishable goods, live plants or animals,

hazardous, flammable or explosive materials, including gas cylinders, fuel, paints, solvents, chemicals or similar items,

illegal items or substances, or

items that Bromley Movers reasonably believes may pose a risk to health, safety or property.

If such items are included without the prior written agreement of Bromley Movers, the Client does so entirely at their own risk and may be liable for any resulting damage, loss, delay or costs.

8. Cancellations and Amendments

The Client may cancel or amend a booking by giving notice to Bromley Movers. Any cancellation or amendment is effective only when acknowledged by Bromley Movers.

Where Services are cancelled by the Client

more than 7 days before the scheduled date, any deposit paid may be refunded, subject to any documented administrative charge,

between 2 and 7 days before the scheduled date, Bromley Movers may retain all or part of the deposit, and

less than 2 days before the scheduled date, Bromley Movers may charge up to 100 percent of the agreed price to cover costs and lost work.

Changes to the date, time or scope of Services are subject to availability and may result in revised charges. If Bromley Movers must cancel or significantly change a booking due to circumstances within its control, any prepayments will be refunded, and reasonable efforts will be made to offer an alternative date or arrangement.

9. Delays and Events Outside Our Control

Bromley Movers is not liable for delay or failure to perform Services where this is caused by events beyond its reasonable control, including but not limited to adverse weather, traffic conditions, breakdowns, accidents, road closures, public transport disruption, industrial action, or the actions or omissions of third parties or the Client.

Where reasonably possible, Bromley Movers will keep the Client informed of any significant delays and take reasonable steps to mitigate their impact. Additional waiting time caused by factors outside the control of Bromley Movers may be charged at the agreed hourly rate or as set out in the quotation.

10. Insurance and Liability

Bromley Movers will exercise reasonable care and skill in providing the Services. The liability of Bromley Movers for loss of or damage to Goods, or for any other loss arising from the Services, is subject to the limitations set out in this section.

Bromley Movers maintains appropriate public liability and, where applicable, goods in transit insurance. Details of cover, including any exclusions or limits, are available on request. The Client is encouraged to consider arranging additional insurance if the value of the Goods exceeds standard cover or if wider protection is desired.

To the fullest extent permitted by law, Bromley Movers will not be liable for

loss or damage arising from inherent defects, natural deterioration, or pre-existing damage to Goods,

loss or damage caused by inadequate or unsuitable packing where Bromley Movers did not provide a packing service,

loss of profits, business interruption, loss of data, or any indirect or consequential loss,

loss or damage arising from failure of the Client to comply with these Terms and Conditions, or

delay or failure caused by events outside the reasonable control of Bromley Movers.

Where Bromley Movers is found liable for loss or damage, its liability will, at its option, be limited to the reasonable cost of repair, replacement, or the value of the Goods at the time of loss, subject to any applicable insurance limits and any specific limits stated in the quotation or Contract.

11. Claims and Notice of Loss or Damage

The Client is required to inspect the Goods and property promptly upon completion of the Services. Any visible loss or damage must be notified to the team on site where possible and formally reported to Bromley Movers in writing within a reasonable period after completion, giving full details of the incident and the items affected.

Failure to notify Bromley Movers of loss or damage within a reasonable timeframe may affect the ability to investigate and may, where permitted by law, limit or exclude any liability or entitlement to compensation.

12. Waste, Disposal and Environmental Regulations

Bromley Movers operates in accordance with applicable UK waste and environmental regulations. Where the Client requests disposal or clearance of items, Bromley Movers will only remove waste that it is lawfully permitted to carry and dispose of.

The Client confirms that they have the right to request removal or disposal of the items concerned. Certain items, including hazardous waste, electrical goods or large quantities of commercial waste, may be subject to additional rules, charges or restrictions. Bromley Movers reserves the right to refuse to take items that it cannot legally or safely transport or dispose of.

Waste disposal charges, where applicable, will be clearly explained to the Client in advance wherever reasonably possible. Fly-tipping and unlawful disposal are strictly prohibited. If the Client requests disposal of items, those items become the responsibility of Bromley Movers only upon collection and acceptance, and will be handled in accordance with the relevant legal requirements.

13. Access, Property Damage and Parking

The Client must ensure that there is adequate and safe access to the property for vehicles and staff, and must notify Bromley Movers of any restrictions that could affect the Services, such as narrow roads, height limits, parking bays, or time-limited loading areas.

While Bromley Movers takes reasonable care to avoid damage, the Client accepts that minor marks or scuffs can occasionally occur during normal moving activities, particularly in tight spaces. To minimise risk, the Client should identify any particularly delicate surfaces or fixtures before work begins.

The Client is responsible for arranging and paying for any necessary parking permits or permissions. Where Bromley Movers is required to park in areas with restrictions due to lack of suitable alternatives, the Client may be liable for any resulting penalty charges if these arise from circumstances previously advised to the Client.

14. Storage Services

Where storage is provided or arranged, Goods will be stored subject to the terms provided at the time of booking. The Client is responsible for keeping contact details up to date and for maintaining any required payments for the duration of storage. Bromley Movers may exercise a lien over stored Goods for unpaid charges and, after giving reasonable notice, may sell or dispose of Goods to recover outstanding sums, returning any balance to the Client where required by law.

15. Subcontracting

Bromley Movers may use carefully selected subcontractors or agents to perform part or all of the Services. In such cases, these Terms and Conditions will still apply, and Bromley Movers will remain responsible for the overall performance of the Contract.

16. Data Protection and Privacy

Bromley Movers collects and processes personal data necessary to provide quotations, manage bookings and deliver Services. Personal information will be handled in accordance with applicable UK data protection laws. Information will not be sold to third parties and will only be shared where necessary to fulfil the Contract, meet legal obligations, or with the Client's consent.

17. Complaints

If the Client is dissatisfied with any aspect of the Services, they should raise this with Bromley Movers as soon as possible so that it can be investigated and, where appropriate, rectified. Bromley Movers aims to handle complaints promptly and fairly. Making a complaint does not remove the obligation to pay for Services properly rendered.

18. Variation of Terms

Bromley Movers may update or amend these Terms and Conditions from time to time. The applicable version will be the one in force at the date of the quotation or booking confirmation. Any changes that materially affect an existing booking will be communicated to the Client where reasonably practicable.

19. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision will be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the relevant provision will be treated as deleted, and the remaining provisions will continue in full force and effect.

20. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by Bromley Movers, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or connected with these Terms and Conditions or the Services, whether contractual or non-contractual in nature.